Refund Policy

Effective Date: 02-11-2016
Contact Email: info@digitalpocket.in

At Digital Pocket, we are dedicated to providing a smooth and satisfactory shopping experience. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring transparency and trust in our process.

1. General Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Damaged or Defective Products:

    • Products that arrive damaged, defective, or not functioning as described are eligible for a refund.
    • Customers must report such issues within 7 days of receiving the product.

  2. Wrong Product Received:

    • If you receive an incorrect product (different model, size, or specifications than ordered), you are eligible for a refund or exchange.

  3. Unfulfilled or Canceled Orders:

    • Orders canceled prior to shipment qualify for a full refund.
    • If Digital Pocket is unable to fulfill your order due to stock unavailability or other reasons, you will receive a full refund.

  4. Delayed Shipments:

    • Orders delayed beyond the estimated delivery time by more than 10 business days (unless caused by unforeseen external circumstances) are eligible for a refund upon request.

  5. Subscription-Based Services:

    • If you subscribe to a service that is not delivered as promised, you can request a refund within 14 days of the initial subscription date.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Change of Mind:
    • Refunds are not applicable if you change your mind after purchasing the product.
  • Digital Products:
    • Digital products, such as software or downloadable content, are non-refundable once downloaded, unless proven defective.
  • Unauthorized Purchases:
    • Claims for unauthorized purchases without proper verification of account misuse.
  • Products Without Proof of Purchase:
    • Refund requests without a valid receipt, order confirmation, or invoice.

3. Conditions for Refund Eligibility

For a refund to be processed, the following conditions must be met:

  1. The product must be returned in its original condition, including packaging, tags, manuals, and accessories.
  2. Proof of purchase (e.g., order ID, receipt, or email confirmation) must be provided.
  3. Products should not show signs of misuse, tampering, or physical damage caused by the customer.
  4. Refund requests must be initiated within the stipulated timeline:
    • Physical Products: Within 7 days of delivery.
    • Services/Subscriptions: Within 14 days of the initial service date.

4. Refund Process

  1. Initiating a Refund Request:

    • Contact us at info@digitalpocket.in with the following details:
      • Your order ID.
      • Description of the issue (with photographs or videos, if applicable).
      • Preferred resolution (refund, replacement, or exchange).

  2. Evaluation and Approval:

    • Our support team will evaluate the request and may ask for additional information.
    • If approved, you will receive a confirmation email, and the refund process will be initiated.

  3. Return of Products:

    • If the product needs to be returned, you will be provided with instructions on how to ship it back.
    • Return shipping costs:
      • For defective/wrong products: Covered by Digital Pocket.
      • For other reasons: To be borne by the customer.

  4. Refund Timeline:

    • Refunds are typically processed within 7-10 business days of receiving the returned product.
    • The amount will be credited to your original payment method (credit card, debit card, bank account, etc.).

5. Partial Refunds

Partial refunds may be granted in the following cases:

  • Products returned with missing components or accessories.
  • Products that are no longer in original condition due to minor handling damage.

6. Refund Method

Refunds will be processed using the same payment method used for the original purchase. If this is not possible (e.g., expired credit card), we will contact you to arrange an alternative method.

  • Credit/Debit Card Payments: Refunded directly to the card used.
  • Net Banking/UPI: Refunded to the associated bank account.
  • Wallet Payments: Credited back to the wallet.
  • Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit, depending on your preference.

7. Exceptions for Refund Processing

Certain scenarios may delay or prevent a refund from being processed:

  • Non-compliance with return timelines.
  • Items returned to the wrong address without prior coordination.
  • Incomplete or inaccurate refund requests.

8. Store Credits and Exchanges

  • Store Credits: In cases where a refund is not possible, we may issue store credits of equivalent value for future purchases.
  • Exchanges: If you prefer an exchange over a refund, we will process it once the original item is returned.

9. Dispute Resolution

If you are dissatisfied with the refund process, you can escalate your concern to our management team at info@digitalpocket.in. We are committed to resolving disputes amicably and promptly.

10. Contact Us

If you have questions or require assistance with the refund process, feel free to reach out to us: