Shipping Policy

Effective Date: 02-11-2016
Contact Email: info@digitalpocket.in

At Digital Pocket, we are committed to delivering your orders promptly, efficiently, and securely. This Shipping Policy provides a detailed explanation of our shipping methods, timelines, charges, and other relevant terms to ensure a seamless experience for our customers.

1. Shipping Coverage

Domestic Shipping:

  • We deliver to most locations across India, including metropolitan areas, towns, and remote regions.
  • Some remote or rural areas may experience slightly longer delivery times due to logistical challenges.

International Shipping:

  • International shipping is available upon request. Shipping charges and delivery timelines for international orders will vary based on the destination country.
  • Customers are responsible for any additional customs duties, taxes, or fees imposed by the destination country.

2. Order Processing Time

  • Standard Processing Time: Orders are processed within 1-3 business days after payment confirmation. This includes order verification, quality checks, and packaging.
  • Delays: While we strive to meet our processing times, delays may occur during:
    • Peak seasons, festivals, or sales periods.
    • External circumstances like natural disasters, strikes, or other unforeseen events.
  • Customer Notifications: If there is a significant delay in processing your order, we will notify you via email or phone.

3. Delivery Timeline

Domestic Shipping Options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days (additional charges apply).

International Shipping:

  • Delivery timelines for international shipments will be communicated during the checkout process or upon confirmation of your order. Typical international delivery time ranges from 7-14 business days, depending on the destination and shipping method.

4. Shipping Charges

Domestic Orders:

  • Shipping charges are calculated based on the weight, dimensions, and destination of your order.
  • Free Shipping: We offer free shipping for orders above ₹1000.

International Orders:

  • International shipping costs will vary and are calculated during the checkout process or shared upon request.
  • Customers are responsible for any additional duties or taxes required by their destination country.

5. Tracking Information

  • Once your order is shipped, you will receive an email with a tracking link and details of the courier service.
  • You can track your shipment in real-time to stay updated on its status.
  • For tracking issues or further assistance, please contact our support team at info@digitalpocket.in.

6. Packaging and Handling

  • We take extra care to ensure that your products are packaged securely to prevent any damage during transit.
  • Environmentally friendly and sustainable packaging materials are used wherever possible.

7. Lost or Damaged Shipments

Responsibility:

  • Digital Pocket assumes responsibility for items lost or damaged in transit.

Reporting an Issue:

  • If you receive a damaged package or if your shipment is lost:
    1. Email us at info@digitalpocket.in within 48 hours of receiving the package.
    2. Include your order details, photographs of the damaged item(s), and packaging.
  • Resolution Process:
    • For damaged items: We will provide a replacement or refund after verification.
    • For lost shipments: A full investigation will be conducted with the courier service, and refunds or replacements will be issued as applicable.

8. Undeliverable Packages

Orders may be returned to us as undeliverable under the following conditions:

  • Incorrect or incomplete shipping address provided by the customer.
  • Failure to accept or collect the delivery after multiple attempts by the courier service.
  • Refusal to pay additional charges for customs or duties (for international orders).

Redelivery Charges:

  • If an order is returned to us due to an error on the customer’s part (e.g., incorrect address or non-availability), additional shipping fees will be charged for re-dispatch.

Refund for Undeliverable Orders:

  • Refunds for undeliverable packages will be issued after deducting shipping costs and any applicable fees.

9. Special Shipping Requests

  • Gift Packaging: If you require gift packaging or a special note to be included, please mention this during checkout or contact us at info@digitalpocket.in.
  • Multiple Delivery Addresses: If you wish to ship items to multiple addresses, you will need to place separate orders for each address.
  • Pre-Orders or Backorders: For pre-ordered items or those temporarily out of stock, estimated delivery dates will be communicated separately.

10. Delays Beyond Our Control

While we strive to meet the estimated delivery timelines, certain events beyond our control may cause delays, such as:

  • Natural disasters, strikes, pandemics, or transportation disruptions.
  • Delays in customs clearance for international orders.

In such cases, we will keep you informed of the status of your shipment and work to resolve the issue promptly.

11. Customer Responsibilities

  • Ensure that the shipping address provided at the time of order placement is accurate and complete.
  • Be available to receive the package or arrange for someone to accept it on your behalf.
  • Check the package upon delivery and report any issues immediately.

12. Contact Us

For questions or concerns related to shipping, feel free to reach out to us:

We’re here to assist you with any shipping-related queries or special requests.